Conditions: The Company reserves the right to revise these Conditions at any time and without prior notice. By enrolling in the Membership, each Customer agrees to the conditions set forth in this Agreement. The activation date of a new Membership is the date that the first Plan payment is received by the Company. Each Plan applies to one (1) residence, as specified on the Membership form (the ”Residence”). The Company will provide you with a level of service based on the Plan being subscribed to. Memberships are based on a one-year term (“Term”), with payments made monthly or annually as agreed to by you, and are automatically renewed at the end of each Term. If you do not wish to renew your Membership at the end of the Term you must provide the Company with at least 30 days’ notice prior to the expiry of the Term. If you terminate your Membership before the end of the Term but have already used your maintenance tune-up /service call(s) (“Maintenance Visit(s)”) for the Term, you will have to pay the Company an amount equal to the annual
price of your Plan less any monthly payments already made this does not apply if you chose to make an annual payment for your Plan. Upon early termination the Company’s maximum liability is limited to a refund of unused Maintenance Visit(s) already paid for. For Plans covering an air conditioning unit, please note that the outdoor temperature must be at
least 60 F or 15 C for the unit to be properly serviced.
If you move, you must notify the Company whether you want to transfer your Plan to your new residence (if within
Company’s service area), or alternatively whether you want your Plan to remain in effect for the new occupant of the
Residence. In either case, a $25 transfer fee applies.
The Company carries a large inventory of replacement parts for most heating and cooling equipment. In the event that a
part is not in our inventory, we will make commercially reasonable efforts to obtain a replacement part or an appropriate
substitute as quickly as reasonably possible. If the part is no longer available or the equipment cannot be repaired, we
would recommend replacement; and provide one complimentary Membership Term.
Platinum Plan includes: (i) two maintenances per Term for a two piece plan, and one maintenance per Term for a one
piece plan; (ii) guaranteed “same day” repair call response (within 8 hours from the time you call) in the event that a
repair time is not met, the diagnostic fee is waived. (iii) Coverage for repair call service fees up to and including a level 4
repair of $775 value (pre-tax), which are still subject to a reduced diagnostic fee of $29.95 per repair call. (iv) No limit on
repair calls; (v) 25% discount on level 5 repair fees in the unlikely event of a higher repair cost. If equipment is at life
expectancy (average of 15 years), and requires major repairs, replacement would be recommended (vi) To be eligible for
this plan, the equipment must be pre-inspected to verify condition prior to acceptance of Membership by Company.
Gold Plan includes (i) two Maintenances per Term for a two piece plan; and one maintenance per Term for a one piece
plan; (ii) guaranteed “one day” repair call response (within 12 hours from the time you call) in the event that a repair time
is not met, the diagnostic fee is waived. (iii) 20% discount on repair costs. (iv) a reduced diagnostic fee of $49.95 per
Exclusions: Service Calls under each Plan do not include any of the following services: turn on or turn off equipment; balancing of systems; deliming of water boilers, ducts or radiators; draining or filling of un-valved expansion tanks; or any other services considered to be plumbing, sheet metal work, or electrical work on a residence’s wiring. Service Calls also do not cover window-mounted air conditioners, commercial air conditioning units, and residential air conditioners
being used for commercial purposes.